Last updated: Version 5 – 13 August 2024
Our Contact Details:
Jacksons Blinds Ltd
Unit 4 Whinfield Industrial Estate
Rowlands Gill, Gateshead, NE39 1EH
Company Reg: 13312124 | VAT Reg: 377842059
Email: contact@jacksons-blinds.co.uk
Tel: 0191 432 5132
1. CONTRACT
If you place an order through our website, a catalogue or by telephone, the contract is only formed when we receive your deposit or send written confirmation by letter or email. If you place an order with a salesperson (either at our premises or during a home visit), the contract is made when you sign the order form. By providing your email, you consent to receiving official communications electronically. If you do not receive a confirmation email within 48 hours, please contact us promptly.
By signing the order form or placing an order online or over the phone, you confirm that you have read and agree to these terms and conditions.
2. GOODS & PRODUCT CHARACTERISTICS
(a) Goods supplied will be of satisfactory quality, fit for common or disclosed purposes, and match any description provided. Images on our website or literature are for illustrative purposes and may not exactly reflect colours or textures. Packaging may vary.
(b) As all goods are custom-made to your bespoke specifications, you are responsible for your choice of style, material, and colour. We cannot offer refunds, returns, or alterations if you change your mind regarding your style or aesthetic selection after production has commenced.
(c) All products are supplied subject to standard industry tolerances. By placing an order, you confirm that you have reviewed the official BBSA Product Characteristic Guidance which can be found at www.bbsa.org.uk/product-characteristic-guidance and accept that style-specific traits outlined therein (including, but not limited to, light seepage, fabric tracking, or positional gaps) do not constitute product defects or faults under this contract.
3. SERVICES
Where we agree to carry out services (e.g., installation), we will do so with reasonable care and skill.
4. GUARANTEE
All blinds are covered by a 1-year guarantee from the date of installation. Shutters are covered by a manufacturer-backed guarantee of either 1 or 5 years, depending on the product and supplier.
If there is a problem with the product:
We are under a legal duty to supply products that conform to the contract. If you have any questions or complaints, please contact us by telephone on 0191 432 5132, by email at sales@jacksons-blinds.co.uk, or in writing to:
Jacksons Blinds Ltd, Unit 4 Whinfield Industrial Estate, Gateshead, NE39 1EH.
To benefit from the applicable guarantee:
(a) You must notify us in writing during the guarantee period and within a reasonable time of discovering the issue. This must include a copy of the original invoice.
(b) You must allow us a reasonable opportunity to examine the product.
(c) Subject to the above conditions being met, we will (at our discretion) either repair the product, replace it, or refund its full price.
(d) The guarantee applies only to the mechanical working parts of the product.
Exclusions – We will not be liable for the product’s failure to comply with the guarantee if:
(a) You continue to use the product after notifying us of the issue;
(b) The defect arises due to your failure to follow our verbal or written instructions for storage, installation, use, or maintenance (or general industry standards if no instructions were provided);
(c) The defect results from a specification, drawing, or measurement supplied by you;
(d) The product is altered or repaired by you or a third party without our written approval;
(e) The issue arises due to fair wear and tear, misuse, wilful damage, negligence, or abnormal conditions;
(f) The product differs slightly from the specification due to regulatory compliance updates;
(g) The defect is caused by mould, moisture damage, or accidental or intentional damage by you or a third party;
(h) The issue is due to negligence by you or a third party.
Any of the above will void the applicable guarantee. In such cases, any repair or replacement will be chargeable, including both parts and labour.
The terms of this guarantee apply to any repaired or replacement products supplied under it.
For commercial products, all warranties and guarantees are limited to 12 months.
5. CHILD SAFETY
If your blinds require child safety devices, these must be installed by us in line with BS EN 13120:2009+A1:2014. If you instruct us not to install them, we will refuse installation, and you remain liable for the full price.
6. MEASUREMENTS
If you supply your own measurements, they must be accurate. We cannot accept returns or offer refunds if goods are made to incorrect customer-provided dimensions.
7. INSTALLATION
Prices are based on:
One continuous site visit
Clear parking and access to the fitting area
Sound surfaces suitable for fixings
No asbestos or invalidated warranties
Additional charges may apply if these conditions are not met. We are not liable for unforeseen property damage unless due to our negligence.
We will not carry out any electrical work, remove existing fittings, or carry out building works unless previously agreed in writing.
We reserve the right to take photographs before and after installation to document the site condition and installation quality.
8. ACCESS
If access is denied without valid reason, we may charge additional costs. If access cannot be arranged despite reasonable effort, we may end the contract and charge up to the full contract price.
9. PRICE & PAYMENT
Prices include VAT and are listed in your order form. Payments must be made as agreed. Late payments may incur interest at 2% per year above Starling Bank’s base rate, calculated daily.
10. DEBT RECOVERY
If payment is over 30 days late and unresolved, we may charge recovery costs, including those from debt collection agencies or legal services. You will be notified 14 days in advance of any additional charges.
We may also suspend any future services or deliveries until full payment is made.
11. FURTHER CHARGES
Additional unforeseen works will be quoted and agreed in writing. Late payments may result in interest and administrative fees.
12. DELIVERY
Delivery and installation are included unless agreed otherwise. If collection is chosen, goods can be collected during business hours once notified. If delivery fails and is not rearranged, storage and redelivery charges may apply. Contracts may be terminated if delivery cannot be completed.
Delivery will take place within 30 days of the order being confirmed, unless we agree otherwise in writing.
13. DELAYS OUTSIDE OUR CONTROL
We will notify you of delays caused by events beyond our control and will make every effort to minimise disruption. We are not liable for such delays if goods are supplied within a reasonable time.
14. REPAIR CONTRACTS
Repairs will be conducted with due care and skill. However, for older products, we cannot guarantee that repairs won’t affect other parts. Some replacement parts may be unavailable.
15. YOUR RIGHT TO CANCEL
a) You can cancel if we make a pricing or product description error or expect a significant delay.
b) If delivery is essential and missed (and this was stated in your order), you may cancel. You must give us a new reasonable deadline first.
c) For service-only contracts, you have 14 days to cancel. If you’ve requested early performance, you’ll pay a proportionate amount for work done. If fully completed, your right to cancel is waived.
We’ll refund any sums due, and we will collect or pay for the return of goods already delivered.
16. OUR RIGHT TO CANCEL
a) We may cancel if payment is overdue by 7 days after a reminder, or you do not allow delivery/installation within a reasonable time.
b) If a clear pricing error occurs that a reasonable person would recognise, we may cancel and refund any money paid.
17. LIABILITY
We are liable for foreseeable loss or damage caused by our breach or negligence. We are not responsible for indirect losses, loss of profit, data loss, business interruption, or any damage that was not foreseeable when the contract was made.
18. THIRD PARTIES
This contract is between you and us. No other party has rights under it.
19. COMPLAINTS
Inspect goods and installations promptly and notify us of any issues. Contact us using the details above. If unresolved, complaints may be referred to the BBSA Mediation Service or pursued via the Small Claims Court.
20. OWNERSHIP & RESPONSIBILITY
Goods become your property after full payment. Responsibility passes when goods are delivered, collected, or handed over to a third party arranged by you.
21. DATA PROTECTION
Your personal data will be processed in accordance with our Privacy Policy and UK data protection legislation, including the UK GDPR.
22. GOVERNING LAW & JURISDICTION
Contracts are governed by English law. You may bring proceedings in England, Scotland, Wales or Northern Ireland, depending on your location. All disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.